Credit Rollover Policy
Credit Rollover Policy
Current Billing Cycle:
If you cancel or downgrade, your credit balance remains on your account until the end of your current billing cycle.
Next Billing Cycle:
After the billing cycle refreshes, your account will switch to the new plan.
Your credit balance will be capped at your new plan's rollover limit. For example, if your new plan has a limit of 10,000 credits, only up to 10,000 credits can roll over regardless of your current balance.
Any credits that exceed this limit will be forfeited.
Managing Credits After Downgrading
New Credits After Downgrading: New credits corresponding to your downgraded plan will automatically be added to your account on the next billing date. To avoid this automatic addition, you must cancel the account before the renewal date.
Using Existing Credits Before Renewal: If needed, you can prioritize using your existing credits before the renewal. You may also request a short extension—typically up to one month—to ensure unused credits don't expire after downgrading.
Preventing New Credits From Being Added: To prevent automatic addition of new credits, consider canceling your account before the renewal date.
Key Takeaways
Downgrading your plan allows for only a limited amount of credits to roll over based on your new plan's limit.
Credits corresponding to your new plan are added automatically upon renewal unless the account is canceled before the renewal date.
Extensions for unused credits can be requested prior to renewal to avoid expiration.
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